Return/Refund

Return & Refund Policy

Effective date: September 4, 2026

At Shanté Signature, we want you to feel confident about every purchase. Please review our return and refund policy before placing your order.

- Returns

For health and hygiene reasons, opened, used, swatched, or unsealed lip and beauty products cannot be returned or exchanged.

We accept return requests within 14 days of delivery when the product is:

  • Unopened, unused, and in its original condition
  • Still sealed in its original packaging
  • Accompanied by proof of purchase

To request a return, contact us at shop@shantesignature.com with your name, order number, and reason for the return. Please do not send an item back without receiving return instructions from us first. Unauthorized returns may not be accepted.

Customers are responsible for return shipping costs unless the return is caused by an error made by Shanté Signature. Original shipping charges are nonrefundable.

- Damaged, Defective, Missing, or Incorrect Items

Please inspect your order as soon as it arrives. If an item is damaged, defective, missing, or different from what you ordered, contact us within 3 days of delivery.

Your message should include:

  • Your full name and order number
  • A description of the issue
  • Clear photos or videos of the product
  • Photos of the packaging and shipping label

Once we review your claim, we may offer a replacement, refund, or store credit depending on the circumstances and product availability. Please keep the product and its packaging until your claim has been resolved.

Minor differences in color may occur because of lighting, photography, screen settings, and natural variations in how a shade appears on different skin tones. These differences are not considered product defects.

- Exchanges

We do not offer direct exchanges for personal shade preferences or products ordered by mistake. If an unopened product qualifies for a return, you may complete the approved return and place a new order for your preferred item.

If you received a damaged, defective, or incorrect product, we will work with you to provide an appropriate solution.

Nonreturnable Items

The following items are not eligible for return or refund:

  • Opened, used, swatched, or unsealed beauty products
  • Items returned after the 14-day return period
  • Products damaged after delivery through misuse or improper storage
  • Final-sale or clearance items
  • Gift cards
  • Promotional or complimentary items

- Order Cancellations and Address Changes

If you need to cancel an order or change your shipping address, contact us as soon as possible. We allow up to 1 hour, after this period we cannot guarantee changes or cancellations once an order has entered processing or has been shipped.

Customers are responsible for providing a complete and accurate shipping address at checkout. Shanté Signature is not responsible for orders delivered to an address entered incorrectly by the customer.

- Refunds

Buyer’s remorse/changed your mind refunds will automatically deduct a return shipping fee.

We will notify you after receiving and inspecting an approved return. If the refund is approved, it will be issued to your original payment method.

Please allow 5–10 business days for the refund to appear after it has been processed. Processing times may vary depending on your bank or payment provider.