Shipping policy

Every Shante Signature order is prepared with care. Please review the information below before processing your order.

Processing

Orders are processed during regular business days, Monday through Friday, excluding holidays. Once your order ships, you will receive tracking information using the contact information at checkout. 

Shipping & Delivery 

Delivery estimates are revised by the shipping carrier and are not guaranteed by Shante Signature. Carrier delays, weather conditions, holidays, and other circumstances outside of our control may affect delivery.

Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information at checkout. Please review your address carefully before submitting your order. If you notice an error, contact shop@shantesignature.com as soon as possible. We cannot guarantee that an address can be changed once an order has entered processing or has shipped. 

Lost, Stolen, or Missing Packages

If tracking shows that your package was delivered but you cannot locate it, please check around the delivery location, with household mementos or neighbors, and contact the shipping carrier.